You may return an item within 30 days of postal delivery. Returns are accepted for manufacturing defects only. Redneck Feng Shui jewelry is intentionally created with an organic feel, so a worn look is a natural part of our artisan process. Please contact us via email before returning your item. Let us know what the issue is, and we will work diligently to resolve it to your satisfaction. Please allow up to 15 days to process returns. Every effort is made to ensure that you receive your item. We cannot be responsible for items lost in transit.